Follow the directions below to make sure the sound is turned on in Disney Princess Palace Pets:
- Tap the "i" icon in the upper left-hand corner of the screen
- Enter the security code.
- Tap the "Help" tab at the bottom of the screen.
- Make sure that "Music" and "Narration" are both set to ON.
If this doesn't help, please check your device settings to see if the sound has been muted.