- I'm having trouble making a purchase.
- My purchases aren't showing up.
- Can I get a refund for a purchase?
I'm having trouble making a purchase.
Make sure that you haven't disabled in-app purchases:
- Go to Settings, then General.
- Tap Restrictions, then In-App Purchases.
My purchases aren't showing up.
Follow the directions below to restore your purchases:
- Tap the "i" or "Parents" button on the app's main menu.
- Go to the "Settings" or "Story" tab.
- Tap "Restore Purchases".
Can I get a refund for a purchase?
Please contact the appropriate customer support for your device. You can refer to each device’s refund policies when you downloaded the app.
For additional help, visit the iTunes or Google Play customer service sites.
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