- I'm having trouble making a purchase.
- My purchases aren't showing up.
- Can I get a refund for a purchase?
I'm having trouble making a purchase.
Make sure that you haven't disabled in-app purchases:
Go to Settings, then General.
Tap Restrictions, then In-App Purchases.
My purchases aren't showing up.
Follow the directions below to restore your purchases:
- Tap the "i" or "Parents" button on the app's main menu.
- Go to the "Settings" or "Story" tab.
- Tap "Restore Purchases".
Can I get a refund for a purchase?
Please contact the appropriate customer support for your device. You can refer to each device’s refund policies when you downloaded the app.