If you're having trouble restoring your purchases in Disney Junior Appisodes, please consider the following:
- Ensure that you are logging into the same Apple ID used to make the initial purchase.
- Some Appisodes are large and can take up to 45 minutes to download. Before downloading, it's important that you:
a. Ensure that you have free space on your device.
b. Close all apps running in the background.
c. Have a strong, steady internet connection. We recommend leaving the device in one spot while the Appisode downloads to ensure that there is no break in connection.
If you continue to have issues restoring your purchases, we can be contacted using the orange Contact Us button below. Please include the name of the affected Appisode, your device type (iPad 2, iPhone 5, etc), your operating system (iOS 8.4, for example), and your region or country.