Once the purchase is complete, the download process is handled by the device and Apple servers. You can follow the steps below to troubleshoot the issue:
- Ensure you have a strong Wi-Fi connection and enough available storage on the device. You can check and manage your available device storage by pressing the home button and going to Settings -> General -> Usage. Each Appisode can initially require up to 1.5 GB in order to fully download from Apple and complete installation.
- For individually purchased Appisodes, try canceling and re-download an Appisode: You can cancel a download by tapping on the "For Grown-Ups" button in the lower right of the Appisodes home screen, enter the four digit access code, and tap the ‘X’ icon of the download you wish to cancel. Then, tap on the cloud icon to re-download.
- If you do not see the purchased Appisode(s) listed in the “My Appisodes” or main app screen, there may have been an issue with processing the transaction. In this case, try going through the purchase process again from the Appisode Store. You may receive a prompt asking to be charged - please note that if you have successfully completed a purchase transaction for that Appisode or subscription already, you will not be charged again if you are signed in with the same Apple ID you used for the initial Appisode or subscription purchase.
If you continue to have issues with the download, please click the "Contact Us" button below for further assistance.