IMPORTANT: If you are encountering loading issues in Disney Junior Play, make sure to download and install the latest version (1.3.1 or later). See the following article for more info: How do I resolve loading issues in Disney Junior Play?
If Play Packs you've purchased are no longer available, follow these steps:
- Open Disney Junior Play and tap on Store
- Complete a simple math question to prove that you're an adult
- Tap "Restore Purchases"
If your Play Packs are still not available, ensure you're signed into your device with the Apple ID or Google account that made the purchase.
- Open the "Play Store"
- Tap the "Settings" icon (3 horizontal bars) in the upper left
- Tap on "Account"
If you have multiple accounts listed, select the one that made purchases on Disney Junior Play.
- Open "Settings"
- Tap on "iCloud"
If the Apple ID in the iCloud section is not the one that made purchases in Disney Junior Play, sign out and login with the correct ID.
Note: Purchased Play Packs do not transfer between Family Sharing accounts. To understand how Family Sharing works, read our article here: Why can't I share my Play Packs across Family Sharing?