After purchasing, you can manage your Play Packs via the store under "My Packs". For a successful download we recommend the following:

• A strong internet/data connection
• At least 5 GB of available space
• No additional apps running in the background

Disney Junior Play will need to remain open until the download has fully completed.

Having trouble with the Play Pack downloading? Try the following:

• iOS - Troubleshooting Steps
• Android - Troubleshooting Steps