If you didn’t receive your purchase and want to request a refund, you can report the issue to Apple through your web or iOS device. Depending on the device you’re using, follow the steps below:

Web

1. Visit reportaproblem.apple.com and sign in with your Apple ID
2. Select Request a refund in the drop down menu
3. Select a reason for your refund request and select Next
4. Choose the in-app purchase or item for refund and select Submit

iOS device

1. Go to Settings and tap your name [Apple ID] 
2. Tap Media & Purchases on the right
3. Tap View Account and verify your password
4. Scroll down and tap Purchase History
5. Tap the arrow next to the in-app purchase for refund
6. Tap Report A Problem to request a refund

Related Articles

• Android Refund Request
• Kindle Refund requests