If you've been asked by a support representative to provide a "DXDiag Report," please follow the steps below. Please note that no personal information is contained in the report.

1. Press the "Windows" key and the "R" key on your keyboard to bring up the “Run” box.
2. In the “Run” box, type in "DxDiag".
3. Press "Enter". This will start the DxDiag utility.
4. Once the DirectX Diagnostic Tool appears, click on the "Save All Information" button at the bottom.
5. When asked where to save the file, click on the drop-down box next to "Save In" and select "Desktop".
6. In the "File Name" box, the name DxDiag.txt should appear. Leave this as is and click on the "OK" button.
7. Click the Exit button to exit the DirectX Diagnostic Tool.
8. On the Desktop, there should be a file named "DxDiag" or "DxDiag.txt". If you don't see it, please repeat the steps above and make sure to save the file to the Desktop.
9. Attach this file to your reply. We will get back to you as quickly as possible!