Disney Mobile Support will make every reasonable attempt to provide a solution to a technical issue involving a supported app.

Please note, however, that it is Disney Mobile Support policy to not assist in troubleshooting our apps on device hardware which has been modified or altered ("Rooted", "Jailbroken", etc.) from OEM specifications or software that has been modified, flashed or customized beyond regulated software releases by the developer.

While some of our products may run on altered hardware and software (including emulators) due to the wide variations of alterations that can be made and the potential risks of such alterations, we are only able to provide technical support for officially sanctioned versions of device hardware and software.