If you're having issues with your Base, please try the following:

• Plug the Base into an alternate USB port.
• Ensure that you have fully completed the tutorial/introduction; the Base won't light up until the tutorial is complete.
• Place the Base on a stable, secure, and even surface.
• Ensure that the Base is not on a metal surface or near any metallic objects.
• Check the bottom of the Base to ensure it is the correct version for your console.
• If you continue to have troubles, please return it to the retailer to see if they can offer a replacement.

Note: we no longer have an inventory of Disney Infinity Bases, so we are unable to assist with exchanges.