History is not as you know it. Join Sprite, one of the Eternals, on an exciting Augmented Reality adventure through time to discover the truth about humanity.

In this Marvel Studios Immersive Story Experience, explore the characters, world, and stories of the film like never before. Use your iPhone® or iPad® to step inside the world of the "Eternals" and meet the heroes in AR, before you watch the film in theaters!

• Getting Started
• Turning on Subtitles
• Chapter Selector
• App Requirements & Supported Devices
• Troubleshooting Tips

Getting Started

Follow these steps to get the most out of the Eternals: AR Story Experience:

• We recommend closing all open apps before launching Eternals: AR Story Experience to fully enjoy the experience.
• Allow access to your camera
• Make sure sound is not muted; use headphones, if possible
• Select a clear area on the floor and tap to place the vases
• Be aware of your surroundings when using the experience; if you get stuck, walk back to the glowing circle to continue 

BACK TO TOP

Turning on Subtitles

From the main screen, tap the Menu button in the top left corner. Tap Subtitles to select your preferred language and adjust the font size.

BACK TO TOP

Chapter Selector

Once you have played through the entire experience, all chapters will unlock. To jump to a specific chapter, tap the Menu button in the top left corner. Tap Chapters, swipe to the chapter you wish to play and tap to select. If a chapter is grayed out, play through the entire experience to unlock it.

BACK TO TOP

App Requirements & Supported Devices

App Requirements

• App Clip: iOS 14.3 and newer, iPhone 6s and newer
• Main Experience: iOS 14 and newer, iPhone XS and newer
• Permissions Required: Camera
  
  

Storage

• App Clip (Eternals: AR Story Experience - Preview): 10MB
  Note: The data will automatically delete after 10 days
• Eternals: AR Story Experience (Main): 1.3GB
  
  

Additional Supported Devices

• iPad Pro 12.9-inch (3rd gen), iPad Pro 12.9-inch (4th gen), iPad Pro 12.9-inch (5th gen)
• iPad Pro 11-inch, iPad Pro 11-inch (2nd gen), iPad Pro 11-inch (3rd gen)
• iPad Mini (5th gen)
• iPad Air (3rd gen), iPad Air (4th gen)
• iPad (8th gen)

BACK TO TOP

Troubleshooting Tips

If you're running into issues in the app on your iOS device, try the following steps:

Force close the app

1. Swipe up from the bottom of the screen and pause in the middle of the screen
2. Swipe left or right to view running apps
3. Swipe up to close an app
4. Relaunch the app

Restart your device

1. Press and hold the side button plus either the volume up or volume down buttons until the “Slide to Power Off” text appears
2. Move the slider on the screen to the right to turn off the device
3. Once the device is completely powered down, turn it back on
4. Try launching the app again

Update your device software

1. From the Home menu, tap "Settings"
2. Select "General," then tap "Software Update"
3. Your device will check for and display available updates

Check for available free space on your device

1. From the Home menu, tap "Settings"
2. Tap "General" in the left column
3. Select "About"
4. Check "Available" to see if you have enough free space on your device

BACK TO TOP