If you're having issues with your Figure, the following steps are important in ruling out which piece has the issue:

• Switch out your Figure with other pieces to determine which one isn't working.
• If none of your Figures are working, try these Base troubleshooting tips.
• Make sure that the Figure you are trying to use is compatible with the Play Set on your Base.
• Make sure you're accessing the correct version of the game – learn more about compatibility with the 2.0 and 3.0 editions of the game.
• Are you using three or more Power Discs? If so, remove one and try again.

Please note that we no longer have an inventory of Disney Infinity Figures, so we are unable to assist with exchanges.